Privacy Policy for Distel.com

Effective Date: November 11, 2025

Distel Properties LLC (the “Company,” “Distel,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit distel.com or any subdomain, page, or folder under this domain (collectively, the “Site”), use our forms and landing pages, communicate with us by email, phone, or SMS/MMS, or engage our services. By using the Site or our services, you agree to this Policy. If you do not agree, please discontinue use of the Site and services.

1) Who We Are

Controller: Distel Properties LLC

Mailing/Physical Address: 5300 Samuel Huston Ave, Unit A, Austin, Texas 78721

Email: austin@distel.com

Phone: +1 (512) 866-1684

We provide advisory and related services for businesses, including AI, marketing, and sales consulting.

2) Scope & Services Covered

This Policy covers:

The Site (distel.com) and all related subdomains and pages we control.
Landing pages, forms, and client portals we operate (including those built with Webflow by Webflow, Inc. and HighLevel by HighLevel LLC).
Our advertising/analytics implementations (e.g., Google Ads by Google LLC, Meta Ads Manager and Meta Pixel by Meta Platforms, Inc., and Google Analytics).
AI assistance and model inference using OpenAI (ChatGPT and the OpenAI API) provided by OpenAI OpCo, LLC.
Our email, phone, and SMS/MMS communications.
Offline interactions we host or attend (e.g., events, workshops, webinars) and phone calls (which may be recorded for quality and training where permitted by law).

Third-party sites or tools we link to are governed by their own policies.

3) Information We Collect

Information you provide directly may include:

Contact details (name, email, phone number, company, job title, mailing address).
Inquiry details (project goals, timeline, budget, notes you share with us).
Account and billing information if you become a client (invoices and payment confirmations processed by our payment processors).
Communication preferences and survey responses.

Information collected automatically may include:

Device and browser information, IP address, general location, pages viewed, time on page, referring/exit pages, and site interactions.
Event and conversion data generated by cookies, pixels, tags, or SDKs (e.g., Google Analytics, Meta Pixel, and similar technologies).

Lead sources may include:

Web forms and landing pages hosted on Webflow or HighLevel.
Lead forms via Meta Ads Manager and Google Ads.
In-person events (e.g., QR codes to our HighLevel/Webflow forms or paper sign-ups transcribed into our systems).

Call recording: If you call us, we may record the call for quality assurance, training, and compliance, with notice where required by law.

We do not seek to collect sensitive personal information. Please do not share health, financial account numbers, government IDs, or other sensitive data in free-text fields unless specifically requested for a defined purpose.

4) How We Use Information

We use information to:

Respond to inquiries; provide proposals; deliver and manage services.
Send transactional communications (e.g., confirmations, scheduling, service notices).
With consent where required, send marketing communications (email/SMS/MMS) about content, events, or services relevant to your interests.
Operate, secure, analyze, and improve the Site and our campaigns (including via Google Analytics, Google Ads, and Meta Ads Manager).
Create and manage advertising audiences (e.g., hashed customer lists, remarketing, lookalike audiences) consistent with platform policies and applicable law.
AI assistance (OpenAI): help draft or improve content, summarize communications, generate insights, and support customer interactions; we minimize personal data in such prompts.
Comply with legal obligations and enforce our agreements.

We process information only for the purposes disclosed or otherwise permitted by law.

5) Cookies, Pixels & Ad Technologies

We use cookies and similar technologies to operate the Site and improve performance. In particular, we may use:

Google Analytics for usage analytics and Site improvements.
Google Ads (including remarketing) for advertising and measurement.
Meta Ads Manager and the Meta Pixel for campaign optimization, measurement, and audience creation.

Google Analytics Advertiser Features. We may enable Remarketing, Google Display Network Impression Reporting, and Demographics & Interests Reporting. These features use first- and third-party cookies or other identifiers together to measure and improve campaigns and reach prior visitors.

You can control cookies through your browser settings; blocking cookies may impact some functionality. To manage ad preferences:

Google: use your Google Ads settings and opt-out tools.
Meta: use your ad preferences.
You may also use industry tools such as the NAI/DAA opt-out pages and the Google Analytics Opt-out Browser Add-on.

Our Site currently does not respond to Do Not Track (DNT) signals. Where supported, we will honor a valid Global Privacy Control (GPC) signal as an opt-out of targeted advertising and/or sharing under applicable law.

6) SMS/MMS (“Mobile Messaging”) Terms — A2P Disclosures

We operate a messaging program called “Distel Alerts.”

Program purpose: two-way communications including transactional updates (e.g., confirmations, scheduling), service/support messages, and—with your express written consent—limited promotional messages.
Originating numbers: +1 (512) 866-1684 and/or any successor local long codes or toll-free numbers we designate and notify you about.
Consent: We send marketing SMS/MMS only with your express written consent (e.g., an unchecked checkbox you intentionally select on a form). Transactional messages may be sent to fulfill your request.
Two-way messaging: You may reply to our texts; your messages to us may be retained for support and compliance. Please do not send sensitive information (e.g., government IDs, full payment card numbers, medical data) via SMS.
Opt-out: Reply STOP to any message to end. After you opt out, we may send a confirmation text.
Help: Reply HELP or contact +1 (512) 866-1684 or austin@distel.com.
Rates/Frequency: Message and data rates may apply. Frequency varies based on your interactions and preferences.
Consent not a condition of purchase: You can obtain services from us without agreeing to receive marketing texts.
Quiet hours: Marketing texts are sent only within hours permitted under Texas law.
Carriers: Wireless carriers are not liable for delayed or undelivered messages.
Recordkeeping: We maintain opt-in and opt-out records for compliance.
Service providers: Mobile messaging may be facilitated via HighLevel (and its messaging infrastructure providers) and similar vendors under contract with us.

How consent is obtained (examples):

Website forms (Webflow/HighLevel): you provide your phone number and affirmatively check an unchecked consent box referencing SMS terms and this Policy.
Lead forms (Meta Ads Manager / Google Ads): forms include required consent language and an unchecked box.
In-person events: QR/digital forms display the same opt-in language; paper sign-ups are transcribed and retained.

If you believe you received messages without consent or after opting out, contact us using the information in Section 17.

7) Sharing of Information

We do not sell or rent your Personal Information. We may share information with:

Service providers/processors that perform services for us (e.g., Webflow for website hosting; HighLevel for CRM/forms/messaging orchestration; analytics and measurement providers such as Google and Meta; cloud/IT and security vendors; email/SMS vendors; payment processors for invoicing and payments). These providers are contractually required to use data only per our instructions and apply appropriate safeguards.
Advertising platforms (e.g., Google Ads, Meta Ads Manager) to deliver or measure ads and build audiences, including via cookies/pixels and hashed customer list uploads consistent with applicable law and platform policies.
- Meta advertising data restrictions. Consistent with Meta policies, we: (i) share Facebook/Instagram advertising data only with service providers acting on our behalf; (ii) use such data only in aggregate or as permitted to assess performance and effectiveness; (iii) do not use Meta advertising data (including targeting criteria) to build, append to, or augment user profiles across advertisers or devices; and (iv) do not transfer Meta advertising data to ad networks, data brokers, or other monetization services.
OpenAI (AI service provider). We use OpenAI (ChatGPT and the OpenAI API) to assist with drafting content, summarizing communications, generating insights, and supporting customer interactions. When invoked, we may process text you submit (and, if you are a client, limited excerpts of project materials) through OpenAI’s systems. We minimize personal data in prompts and restrict use to legitimate business purposes described in this Policy.
- Training & data use: OpenAI states that content sent via the OpenAI API is not used to train OpenAI models by default. If consumer ChatGPT interfaces are used internally, OpenAI may use that content to improve services unless we opt out; we limit/redact personal data in those contexts.
- Automated decision-making: We do not use AI systems to make decisions that produce legal or similarly significant effects about individuals without human review.
Legal and regulatory authorities where required by law or to protect rights, safety, and property.
Business transfers. We may disclose or transfer information as part of a merger, acquisition, financing, due diligence, reorganization, or sale of assets.

8) Security

We implement commercially reasonable administrative, technical, and physical safeguards appropriate to the nature of the information (e.g., access controls, encryption in transit, secure authentication, staff training). No method of transmission or storage is 100% secure. Submitting information online is at your own risk.

9) Data Retention

We retain information as long as necessary to fulfill the purposes outlined in this Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Examples:

Inquiry records and communications: generally 2–5 years.
Client and project records: generally 5–7 years after the matter closes (or longer if required by law).
Consent and opt-out logs: retained for evidentiary compliance purposes.

We may retain minimal records to prevent re-contact, detect fraud, or meet legal obligations after deletion requests.

10) Children

Our Site and services are intended for individuals 18+. We do not knowingly collect data from children under 18 without verified parental consent. If we learn we have collected such data, we will delete it.

11) Storage & International Transfers

We are based in the United States and process information in the U.S. If you access the Site from outside the U.S., you understand your information may be transferred to, stored in, and processed in the U.S., where privacy laws may differ from those of your jurisdiction.

12) Your Privacy Rights

A. Texas Residents (TDPSA)

Subject to exceptions, Texas residents may request to access, correct, delete, or obtain a portable copy of their Personal Information and may opt out of: (i) targeted advertising; (ii) the sale of Personal Data; and (iii) certain profiling. We will respond within 45 days (with one permitted 45-day extension where reasonably necessary). If we decline a request, we will explain why and how to appeal. Appeals will be addressed within 60 days.

Submit a request by emailing austin@distel.com with the subject “Texas Privacy Request.” Include your full name, phone, and email used with us. We may request additional information to verify your identity.

B. California Residents (CCPA/CPRA)

If applicable, California residents may have similar rights (know/access, correct, delete, portability) and the right to opt out of sale or sharing for cross-context behavioral advertising and to limit the use of sensitive Personal Information. We will not discriminate against you for exercising your rights. Use the same contact method above with the subject “California Privacy Request.” You may designate an authorized agent; we will need proof of authorization.

We do not sell Personal Information for money. We may “share” identifiers and internet activity with advertising partners (e.g., via cookies/pixels) for cross-context behavioral advertising. You can opt out via the cookie banner (where available), by sending a request as described above, or by enabling a supported GPC signal in your browser.

C. EEA/UK GDPR

We do not target our services to individuals in the EEA or UK. If you are located in the EEA or UK and interact with us, you may have rights under the GDPR/UK GDPR, including rights to access, rectify, erase, restrict or object to processing, and data portability. Where applicable, our lawful bases include consent, contract, legitimate interests (e.g., Site security, marketing to existing contacts), and legal obligations. To exercise rights or make a complaint, email austin@distel.com with the subject “GDPR Request.” You also have the right to lodge a complaint with your local supervisory authority.

D. Canada (CASL)

We comply with Canada’s Anti-Spam Legislation for commercial electronic messages to Canadian recipients. We send marketing emails/SMS only with express or implied consent, include our contact information, and provide an easy unsubscribe. We maintain records of consent and honor opt-outs promptly.

13) Accessing, Correcting, Deleting & Marketing Opt-Outs

To access, correct, or delete your information—or to opt out of marketing communications—contact austin@distel.com.

SMS/MMS: reply STOP to opt out; HELP for help.
Email marketing: click Unsubscribe in the footer or email us.
Ads: adjust preferences on Google and Meta, and use industry opt-out tools.

If we received your information from a platform (e.g., a Meta lead form) or partner, you may also need to manage your preferences with them.

14) Third-Party Links & Co-Branded Pages

The Site may link to third-party websites or services or host co-branded pages with partners. We do not control their practices. Review their privacy policies before providing information.

15) Changes to This Policy

We may update this Policy from time to time. The “Effective Date” at the top indicates the latest revision. Your continued use after changes constitutes acceptance of the revised Policy.

16) Dispute Resolution (Arbitration; Class-Action Waiver)

Except where prohibited by law, any dispute arising out of or relating to this Policy or our handling of your data will be resolved by binding arbitration in Travis County, Texas under the AAA Consumer Arbitration Rules. Class and representative actions are waived. You and we retain the right to seek individual relief in small-claims court. This section does not waive non-waivable statutory rights.

17) Contact Us

Distel Properties LLC

5300 Samuel Huston Ave, Unit A, Austin, Texas 78721